Change or Cancel an Order

• Changing your Order
  Changing the quantity or size/color of an item while you are still shopping or during checkout on the shopping cart or order summary page: Increase or decrease the quantity of an item by changing the 'quantity' field of the product in question. Then click 'Apply Changes'. To change the color or size of an item, click on the product description.
• Making changes after you have placed an order
  If you need to make any changes to an order you have placed, please call JCPIC Malaysia Sdn. Bhd. Customer Service at Tel: 60.3.9205 5732. Please note that your order may begin processing immediately after placement so it may not be possible to change items on your orders.
• Removing Items
  Removing items while you are still shopping: If you are in the shopping cart screen and haven't clicked 'Proceed to checkout', you can remove a single item by checking the 'Remove' box beside the product in question. Then click 'Apply changes'.
• Removing items during checkout
  If you are in the checkout process but have not sent the order, you will still be able to remove items from the shopping cart. Remove an item by checking the 'Remove item' box beside the product in question. Then click 'Apply changes'.
• What happens if I click 'clear order'?
  Clicking "Clear Order" on the Order Summary page during the checkout process will remove your entire order and empty your shopping bag.
• Cancelling an Order
  After the order has been placed: If you have sent your order, call JCPIC Malaysia Sdn. Bhd. Customer Service at Tel: 60.3.9205 5732 to cancel your order. Please note that your order may begin processing immediately after placement and it may not be possible to cancel the order.
• If the order has been shipped to you
  You will have to return the merchandise. Please see our Return Policy.