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Change or Cancel an Order
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Changing your Order Changing the
quantity or size/color of an item while you are still shopping or during checkout
on the shopping cart or order summary page: Increase or decrease the quantity of
an item by changing the 'quantity' field of the product in question. Then click 'Apply Changes'. To change the color or size of an item, click on the product description.
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Making changes after
you have placed an order If you need
to make any changes to an order you have placed, please call JCPIC
Malaysia Sdn. Bhd. Customer
Service at Tel: 60.3.9205 5732. Please note that your order may begin processing immediately
after placement so it may not be possible to change items on your orders.
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Removing Items Removing items
while you are still shopping: If you are in the shopping cart screen and haven't
clicked 'Proceed to checkout', you can remove a single item by checking the 'Remove'
box beside the product in question. Then click 'Apply changes'.
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Removing items
during checkout If you are in the checkout process but have not sent the order,
you will still be able to remove items from the shopping cart. Remove an item by checking
the 'Remove item' box beside the product in question. Then click 'Apply changes'.
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What happens
if I click 'clear order'? Clicking "Clear Order" on the Order Summary page during
the checkout process will remove your entire order and empty your shopping bag.
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Cancelling an Order After the order
has been placed: If you have sent your order, call JCPIC Malaysia Sdn. Bhd. Customer
Service at Tel: 60.3.9205 5732 to cancel your order. Please note that your order may begin processing immediately after placement and it may not be possible to cancel the order.
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If the order has been shipped to you You will have to return the merchandise.
Please see our Return Policy.
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